Customers want to feel like individuals. They don’t want to be lumped into a large group and treated like everyone else. When you are a business owner, establishing a personal touch can help you make significant strides in the business world and enhance your business reputation.
A personal touch can be almost anything. Some examples include:
- Handwritten letter
- Using customer’s name
- Offering personalized service
- Replying to emails
- Having an open door policy
Your reputation matters now more than ever before. People will look online to find out what your reputation is and use it to determine whether they are going to do business with you or not.
Reputation.com can help you manage your business reputation and make it easier for you to maintain a positive one. One of the best tools that they will offer to help you with this includes the reputation.com review dashboard. This will tell you about all of the different reviews left for you online and allow you to read them from one screen. Particularly when you have a personal touch, people will be talking about this and you can see for yourself how well this works out for you.
All it takes is one negative review to bring you down. Even though you may do something personal, it’s no excuse for a bad day or handling a customer incorrectly. You still have to take ownership for everything that you do. The reputation.com review dashboard will inform you of issues the moment that they appear online.
Even if a few bad reviews continue, reputation.com can help to improve your business reputation. They may even be able to assist you with establishing a personal way of conducting your business so that you can enhance your reputation and give customers what they want.