There are many ways for you to handle internal business reputation. You need to make sure that your reputation is positive at all times as it will affect your ability to hold onto the customers you have as well as to attract new ones.
You and your employees will be able to do a lot in terms of managing your reputation. Some of the things you can do include focusing on customer service and asking for customer feedback.
Training is of the utmost importance. Train your employees to be cognizant of a customer who is upset – and how they should deal with that customer. How a customer complaint is handled can affect your reputation.
If a complaint is handled wrong, it can lead to that customer posting negative comments online. You will then need to use a reputation.com review dashboard in order to manage the reviews across the many review sites. Reputation.com is a reputation management service that you can use, particularly when internal business reputation management becomes too overwhelming.
You want to make sure customers come to you when they have a complaint, not go directly to the review sites where anyone and everyone can read the complaints. Reputation.com can help you with managing your customers and their complaints by asking them for feedback – but it will help you if they are happier when they leave the feedback.
Once you have sat down with your staff to explain what your expectations are, everyone should be on the same page. From there, you can even assign one staff member to work with the reputation.com review dashboard in order to see whether or not incoming feedback is positive or negative.
When you learn to work with your employees, you can do a lot of your reputation management internally, which can save you money and face.